Return & Refund Policy

Refund and cancellation policy

No cancellation requests are accepted on order placed in following categories.

1. Same day delivery - if your date of placing an order and delivery date of that order are same, we do not accept cancellation request. If you cancel it, or receiver does not receive it - you are not entitled to any refund.

2. Same day mid-night delivery orders cannot be cancelled.

3. Special day orders cannot be cancelled and no refund is initiated for them.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: (if applicable) any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at support@cakesnhugs.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@cakesnhugs.com.

Our Address

# 8-3-222/1/2
ground Floor
Madhuranagar, Yousufguda
Hyderabad-500038

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+91-912-122-6789
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